Warranty Policy
Last updated: July 17, 2026
All Discovery King Doom devices are genuine and come with a manufacturer's warranty. The warranty period varies by device type and is clearly stated on each individual product page. Technical support and training continue throughout the device's warranty period to ensure you get full benefit from it.
1. What the Warranty Covers
- Manufacturing defects in the device and its electronic components under normal use.
- Board and circuit faults not caused by misuse.
- Technical support and user guidance for operating the device and interpreting results.
- Basic device calibration when needed within the warranty period.
2. What the Warranty Does Not Cover
- Misuse, negligence, impact, dropping, or breakage.
- Water, sand, or dust ingress contrary to usage instructions.
- Attempts to open, repair, or modify the device by a party not authorized by the company.
- Batteries, consumable accessories, and damage caused by improper storage.
- Faults caused by using a charger or power source that does not meet specifications.
- Damage from natural disasters or power surges/drops.
3. How to Request Warranty Service
- Contact us via email info@discoverykingdoom.com or WhatsApp +971 50 909 4023.
- Attach the order or invoice number and the device serial number.
- Describe the fault in detail with photos or a video showing the issue.
- Follow the technical team's guidance; the device may need to be sent to the service center.
4. Repair & Replacement Mechanism
A covered fault will be repaired or the defective part replaced based on the technical team's assessment. If repair is not possible, we may replace the device with a similar one subject to availability. We aim to complete repairs as quickly as possible, and the time may vary depending on the availability of spare parts from the manufacturer.
5. Out-of-Warranty Service
After the warranty period ends, we provide paid maintenance service for devices, giving you a cost estimate before starting any repair.
6. Training & Support
We provide professional training on using the device and ongoing technical support throughout the warranty period, to help you achieve the best results in detection and prospecting.
