Refund & Return Policy
Last updated: July 17, 2026
Discovery King Doom is committed to customer satisfaction and full compliance with consumer protection regulations across the GCC and the Middle East. This policy explains in detail when you may request a return or exchange, which cases are excluded, and the procedures to follow, protecting both your rights and the store's.
1. Nature of Sale
All purchases at the Discovery King Doom store are considered final. We do not offer returns or exchanges due to a change of mind or the customer no longer wanting the product after the order is completed and received.
As we provide an on-site field test of the device before purchase and inspection at our showrooms, the purchase decision is deemed final once the device is received and opened, unless it has a manufacturing defect, because the customer was given a full opportunity to inspect the device and confirm its suitability before completing the purchase.
2. Opened Products
Once the original packaging is opened or the security seal is broken, the product is considered used and cannot be returned or exchanged due to a change of mind, in order to preserve safety and quality, protect the rights of other customers, and avoid reselling an opened product as new.
3. Defective Products (A Guaranteed Customer Right)
If a product arrives damaged, with a manufacturing defect, or not matching the stated description, the customer may contact us within [3] days of delivery, attaching photos or a video clearly showing the issue. After a technical review, we will repair, replace, or refund according to the case and product availability, at no additional cost to the customer.
4. Conditions for Accepting Exceptional Cases
- Reporting the defect within the period specified above from the date of receipt.
- The product must be in its original condition with all accessories, cables, and packaging.
- Attaching the invoice or order number and the device serial number.
- Providing clear photographic proof of the defect or error (photos or video).
- No sign of misuse, tampering, or repair attempts by an unauthorized party.
5. Non-Returnable Products
- Products customized or ordered to the customer's special specifications.
- Consumable accessories and batteries once opened or used.
- Products damaged due to customer misuse or negligence.
- Discounted or clearance products, unless they have a manufacturing defect.
- Software, codes, or digital licenses after activation.
6. Errors on Our Part
If the error is on our side, such as sending a wrong, incomplete, or different product, we bear the full cost of replacement and shipping both ways, and we handle the case promptly.
7. Errors on the Customer's Part
In accepted cases resulting from the customer's request or data (such as entering a wrong address), the customer bears the cost of shipping both ways and any re-delivery fees.
8. Refund Method & Processing Time
Accepted return requests are processed within [7–14] business days after the product is received and verified, and the amount is refunded via the original payment method. The appearance of the amount in your account may be delayed depending on your bank or payment provider.
9. Relationship to the Warranty Policy
Manufacturing faults that appear after use are governed by the Warranty Policy and are not grounds for a refund, except as expressly stated in that policy.
10. How to Request a Return
To contact us regarding any return or exchange: email info@discoverykingdoom.com or WhatsApp +971 50 909 4023, stating the order number, serial number, and a description of the issue.
