Complaints & Dispute Resolution
Last updated: July 17, 2026
At Discovery King Doom, we are committed to our customers' rights and to handling any complaint transparently, promptly, and fairly. This policy explains how to submit a complaint, the processing time, and the escalation mechanism, ensuring your right to a fair resolution.
1. How to Submit a Complaint
You can submit a complaint via email info@discoverykingdoom.com or WhatsApp +971 50 909 4023, including the order or invoice number, a description of the issue, and any supporting photos or documents that help us understand the case accurately.
2. Processing Time
- We acknowledge receipt of the complaint within [48] hours.
- We aim to resolve it within [7] business days.
- This may be extended in cases requiring technical inspection of the device, and we keep you updated on progress.
3. Escalation
If a satisfactory resolution is not reached, the customer may escalate to the competent consumer protection authority in their country, such as the Ministry of Economy in the UAE or the equivalent body in their country.
4. Governing Law
Any disputes are subject to the laws of the United Arab Emirates, and its competent courts have jurisdiction, with amicable resolution preferred first in the interest of both parties.
