Cancellation Policy
Last updated: July 17, 2026
This policy explains when and how an order can be cancelled, whether by the customer or by the store, and the refund mechanism, ensuring transparency and protecting the rights of both parties.
1. Cancellation by the Customer
- You may request cancellation before the device is shipped by contacting us immediately, with a full refund via the same payment method.
- After the device is shipped, cancellation is not possible, and the case is governed by the Refund Policy (no return after opening except for a manufacturing defect).
- To amend order details (address or contact number), contact us before shipping.
2. Cancellation by Us
We reserve the right to cancel an order in the following cases, with a full refund:
- The product cannot be sourced from the supplier.
- An obvious error in the price or product description.
- Suspicion of a fraudulent or unauthorized payment.
- Inability to deliver to the customer's address after repeated attempts.
- Legal or customs restrictions preventing shipment to the customer's destination.
3. Refund Time
Refunds for cancelled orders are processed within [7–14] business days, depending on the payment method and the bank or payment provider's procedures.
4. How to Request Cancellation
To cancel, contact us via email info@discoverykingdoom.com or WhatsApp +971 50 909 4023, stating the order number and reason for cancellation to speed up processing.
We are committed to processing legitimate cancellation requests in good faith and in accordance with regional consumer protection regulations.
